Our features to enhance your customer support
Explore our features designed to optimize your customer support. Boost your efficiency and provide instant, personalized responses.
Order Tracking
Provide your customers with real-time order tracking effortlessly. Mailo automatically responds to tracking requests by providing accurate and up-to-date information, allowing your customers to know the status of their order at any time. Result: fewer manual tracking requests for your team and satisfied customers.
Integration with Shopify
Easily connect Mailo to your Shopify store to centralize all your store and customer data. By automatically synchronizing information, Mailo allows you to handle customer requests more quickly and efficiently. The seamless integration ensures optimized and simplified email management for a smooth experience.
Email Classification by Subject
Mailo automatically organizes your emails by subject categories, making it easier to manage each type of request. Whether it’s order inquiries, return requests, or technical support, intelligent classification helps you identify priorities and allocate appropriate resources, ensuring optimal responsiveness.
Smart Inbox
Mailo transforms your inbox into an organized and efficient interface. With the Smart Inbox, you can view each subject in a dedicated box, allowing you to manage your emails by category and avoid clutter. Manage your emails with precision and clarity for smooth and structured processing.
Automatic Review Requests
Enhance your online reputation with positive reviews obtained at the right time. Mailo automatically sends review requests to your customers after a successful interaction, on the review platform of your choice. Maximize customer satisfaction and strengthen your credibility without any manual intervention.
Email Analysis and Reporting
Make informed decisions with Mailo’s in-depth analysis. Our tool examines each email to provide you with detailed reports on subjects, trends, and frequencies of customer requests. These insights help you better understand your customers’ needs and adjust your processes accordingly for ever-improving customer service.
Creation of Personalized Responses
Mailo goes beyond automation with personalized responses for each request. Based on specific information about each customer and their history, these responses are designed to be both relevant and human. Offer a personalized customer experience while reducing email processing time.