Here's how Mailo fits your support needs
Explore our features designed to optimize your customer support. Boost your efficiency and provide instant, personalized responses.
Personalized Responses
Offer personalized customer experience with every response to each request. Based on specific information about each customer and their history, responses are designed to be both relevant and human.
Order Tracking
Tracking information is provided automatically upon each request with real-time information about orders. You save on numerous manual tracking requests that clogs your support tickets and lets customers know the status of their order at any time.
Smart Inbox
Mailo transforms your inbox into an organized and efficient interface. With the Smart Inbox, you can view each subject in a dedicated box, allowing you to manage your emails by category and avoid clutter. Manage your emails with precision and clarity for smooth and structured processing.
Email Classification
Mailo automatically organizes your emails by categories, making it easier to manage each type of request. Whether it’s order inquiries, return requests, or technical support, intelligent classification helps you identify priorities and allocate appropriate resources, ensuring optimal responsiveness.
Shopify Integration
All your Shopify info and your customers are synced in minutes. Your data is centralized to handle personalized and efficient requests in line with your company's standards.
Positive reviews request
Strategically requests for reviews from customers after successful interactions to reinforce satisfaction and build your online reputation
Insights, Analytics, and Reporting
Make informed decisions with Mailo’s in-depth analysis. Our tool examines each email to provide you with detailed reports on subjects, trends, and frequencies of customer requests. These insights help you better understand your customers’ needs and adjust your processes accordingly for ever-improving customer service.
